By placing an order on this website, you agree to the terms and conditions below. These are provided to ensure that both parties are aware of and agree to this arrangement in order to protect each other and set expectations on our service.

1. General

Subject to stock availability. We try to maintain an accurate inventory count on our website, but from time to time there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this case, we will provide you with the available products and contact you to see if you would prefer to wait for the out-of-stock item to be restocked or if you would prefer that we issue a refund.

2. Shipping costs

Free of charge.

3. Returns and credits

Gisèle Traoré Paris will gladly accept returns as long as a request for return is received within 10 days of receipt of the item and is returned to us in its original packaging, unused, with the label, and in resalable condition.

Once we receive your return request, we will send you a return label by email. The return shipping costs will be deducted from the customer’s credit.

Once the returns are received and accepted, we will send you a credit for a future purchase. We will inform you once this operation is completed, by e-mail.

This credit note will be of the same value as the returned goods: we will deduct the return shipping costs from this credit note.

Example of application of our return and credit policy for a country outside France: price of the goods 299 € (credit) / return costs (to be deducted from the credit): 50€.  Value of the credit note: 249 €.

4. Shipping Conditions

Generally, domestic shipments are in transit for 2 to 7 days. Generally, orders shipped internationally are in transit for 4 to 22 days. This time varies considerably depending on the courier service you select. We will be able to provide a more accurate estimate when you select your delivery service at checkout.

Change of delivery address

For a change of delivery address request, we are able to change the address at any time before the order is shipped.

Out of stock items

If an item is out of stock, we will contact you as soon as possible, to determine with you the procedure to follow. The other articles of the order will be able to be dispatched to you.

Delivery time exceeded

If the delivery time has exceeded the expected time, please contact us within 48 hours, so that we can investigate.

5. Tracking Notifications

Upon shipment, customers will receive a tracking link from which they can follow the progress of their shipment based on the latest updates made available by the carrier.

6. Damaged Packages in Transit

If you find a package damaged in transit, if possible, please refuse the package with the courier and contact our customer service department. If the package was delivered without your presence, please contact customer service for next steps.

7. Fees and Taxes

7.1 Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the website 

7.2 Import duties and taxes

Import duties and taxes for international shipments may be due upon arrival in the destination country. This varies by country and Gisèle Traoré Paris encourages you to be aware of these potential costs before placing an order with us.

If you refuse to pay the duties and taxes upon arrival in your destination country, the goods will be returned to Gisele Traore Paris at the customer’s expense, and the customer will receive a credit note for the value of the goods paid, minus the return shipping costs. The cost of the initial shipment will not be refunded.

8. Cancellations

If you change your mind before receiving your order, we are able to accept cancellations at any time before the order is shipped. If an order has already been shipped, please refer to our returns and credit policy.

9. Insurance

Packages are insured against loss and damage up to their value.

Process for packages damaged in transit

We will process a credit note or replacement as soon as the courier completes their investigation of the claim. Replacement can only be made if the product is in stock.

Process for packages lost in transit

We will process a credit or replacement once the courier has investigated and deemed the package lost. Replacement can only be made if the product is in stock.

10. Customer Service

For all customer service requests, please call us at +33628402625

Refunds

Unfortunately, we are unable to issue refunds. However, we will give you a credit note to use on the site for one (1) year.

Return policy 

For any return request, you have 10 days from the date of receipt of your order.

Before returning items, please make sure that they are in the same condition as when they were delivered to you, with their tags and labels attached, otherwise we will not accept the returned merchandise.